REFUND & CANCELLATION

1. Non-Refundable Retainer Deposits

Upon signing an Event Service Agreement, a 50% reservation deposit is collected. This retainer compensates Gatherra Athleum for immediate calendar lockout, pre-production labor, venue reconnaissance, and third-party vendor booking holds.

As such, the initial reservation deposit is strictly non-refundable once executed, regardless of the reasons for cancellation.

2. Cancellation Notice Schedule

If the Client elects to cancel an event after contract execution, official written notice must be transmitted via email to gatherraathleum@gmail.com. Refund eligibility for secondary milestone payments is determined as follows:

3. Date Rescheduling & Transfers

We understand scheduling conflicts occur. Clients may request to reschedule an event date under the following parameters:

• Notice must be submitted at least fourteen (14) calendar days prior to the original date.
• The new target date must fall within one hundred eighty (180) days of the original date, subject to Gatherra Athleum calendar availability.
• Retainer funds will transfer entirely to the new date; however, the Client is responsible for any date-transfer penalties levied by host venues or subcontracted AV/staging providers.

4. Custom Fabrication & Third-Party Disbursements

Funds already disbursed for custom printed merchandise, bespoke stage backdrops, personalized trophies, catered food tastings, or dedicated venue security permits cannot be refunded under any circumstance, as these items represent irreversible expenditures.

5. Force Majeure (Acts of God & State Directives)

Neither Gatherra Athleum nor the Client shall be liable for failure to execute an event when caused by severe acts of nature (typhoons, earthquakes, volcanic ash falls), declared states of calamity, government-mandated lockdowns, or power grid failures beyond reasonable human control. In such events, both parties agree to reschedule the event without penalty at the earliest safe opportunity.

6. Processing Channels & Timelines

Approved refund balances will be calculated and returned within fourteen (14) to thirty (30) business days via the original channel of payment (bank transfer or digital payment). Written accounting reconciliation will be furnished to the Client.